If a step was not necessary, I would have not put it in the documentation.' (I did follow the ins to the letter and documented it in my first post)īut now I must say that I don't appreciate your last response. 'Please follow the instructions in the documentation to the letter and you can not go wrong. I brushed it off in your first response, when you wrote: I am not as knowledgable as you are (if I were I probably wouldn't need to submit a support request!) but I would appreciate some empathy. I can understand, and respect, that you probably get a lot of head-smacking post on this forum and find it fustrating to have to support users who aren't as knowledgable as you are. Could you tell me which one is the one i'm supposed to enter in this field?Īgain thanks for the quick response. In my hosting control panel they list a document root (/homepages/41/d413399492/htdocs/.) and I wasn't sure if this was what was supposed to go there. In the instructions it says to go with what path you see using Filezilla (all i see is: / ). I've read the instructions but am still unsure as to what is supposed to go in the 'FTP/FTPS/SFTP directory to the remote site's root' field. Your FTP/FTPS/SFTP directory is not defined correctly. Trying to use site transfer wizard and am getting the following message: If the file is over 2Mb, please upload it on your server and post a link to it. Have I read the documentation before posting (which pages?)? YesĮXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. Have I searched the tickets before posting? Yes Have I read the related troubleshooter articles above before posting (which pages?)? Yes

1and1 ftp filezilla